ANNAPOLIS JUNCTION, MD VIEW QUALITY POLICY CONTACT US JOB DETAILS Tools Software Engineer - System Engineer - Level 3 Position Details APPLY NOW LOCATION: Annapolis Junction, MD | SHIFT: Mon-Fri DUTIES AND RESPONSIBILITIES Must possess a solid understanding of event management, system/application health server operating system, agent and agentless monitoring, network, application and end-point performance, tuning and measurements. The candidate will ensure the COTS products function properly in a secure environment with PKI-based authentication, corporate authorization services, firewalls, and SSL/TLS communications. Support extending/scaling services to the client’s private cloud to include infrastructure automations and pushing metrics into/retrieving metrics from the cloud for manipulation, reporting and visualization. Must have strong organization, communication, and collaboration skills and be customer-focused and results oriented. Must be able to work in collaborative environment. Must be able to work with minimal supervision and be customer focused. Assist with testing and deploying hotfixes/patches/new releases of the EM Tools suite, including testing of custom applications following patches/upgrades. Assist with development of knowledge articles, documentation, and work instructions used by the Tools Team and tools users. REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH POLY REQUIRED IAT Level 2 Mandatory Skills: Experience in Python, R, JavaScript, or Perl programming; or UNIX scripting Experience integrating with the OpenText Enterprise Management tools suite Must be a self-starter with strong attention to detail Proficient in Linux/UNIX commands Proficient in Windows Server OS Education: HS/GED and 25 years of experience Bachelors and 20 years of experience Desired Skills: Application/SA Experience with the OpenText Ops Bridge Suite Experience with OpenText Application Performance Management (APM) Experience with OpenText Business Process Monitor (BPM) Experience with OpenText OPTIC Data Lake Experience with OpenText Operations Bridge Reporter (OBR) Experience with operating data analytics apps (Splunk or Elastic ELK) Strong organizational, communication, and collaboration skills Certification: CompTIA Security+ CE Salary: The likely salary range is up to $164K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. GWGES-0082 #CJ APPLY NOW BACK TO OPENINGS

BROOKLYN, NY VIEW QUALITY POLICY CONTACT US JOB DETAILS System Administrator Position Details APPLY NOW LOCATION: Brooklyn, NY | Day Shift: Mon-Fri DSS has a constant increased need for the provision of full systems life cycle applications development on various computer platforms, including a variety of client eligibility and recertification systems, employment/work engagement services, claims systems, etc., that are critical to the operation and functioning of DSS programs, requiring periodic refinements to maintain the applications at optimum service levels. DUTIES AND RESPONSIBILITIES Develop Network Integrity Security System Maintainability Develop operational and installation procedures security systems, maintains information as to changes in security infrastructure and impact on agency environment. Develop guidelines and upgrade techniques of new operational procedures for the support of Firewalls, IDS, and other security related infrastructure. Maintain and monitor licensing and notifies as to renewal dates for security infrastructure in order to prevent interruption in key security and network infrastructure. Evaluation and Testing of New Network Integrity Technologies Develop detailed test plans to test the claims and capabilities of vendors in a particular security space so as to normalize results across multiple vendors and come up with a fair rating system in order to provide information for procuring the appropriate technology. Interfaces and coordinates with the vendors to accomplish test goals. Executes test plans and compiles results of tests in such a way that management has enough information to make a decision. Performs other duties Network Integrity Security Infrastructure Implementation and Operation. Responsible for configuration and operational maintenance of security infrastructure. Work with ITS staff (e.g, managers, senior programmers, support staff, product manager) to plan and advise as to network and security requirements for new projects and enhancements. Provide detailed log analysis in case of enquiry into cause and effect of network and security outages. Provide assistance to technical support staff when they are unable to resolve a program, access, or IT issue by themselves. Occasionally contacts Program Area staff, as may be needed, to clarify the intent of a new feature or resolve a problem. Provide general troubleshooting assistance to other programmers/projects as may be needed. Network Integrity Security Systems Specifications Management Develop and prepare documents for the general design of solutions that meet system and security requirements, including the selection of alternative approaches. Develop specifications for security, communication systems, hardware, network, storage and software configurations. Develop detailed test plans and evaluation strategies for the procurement and evaluation of new security technologies and tools that agency looks to procure in its reengineering process. Develop strategies for the creation and continual modification of system wide documents including configurations and structured diagrams for the specifications of firewalls, communication systems, wide area networks, security and network programs that will span multiple functional groups. REQUIREMENTS & EXPERIENCE Required Skills: Minimum 4 Years Core competencies in routing, firewall, Intrusion detection system (IDS) and Security Information and Event Management (SIEM) technologies. Minimum 4 Years Experience with VoIP technologies and wireless systems, with strong background in VoIP technology deployment in large environments. Minimum 4 Years Experience with testing methods and analysis of results using automated tools or custom tools to evaluate network and security infrastructure. Minimum 4 Years Experience with troubleshooting and root cause analysis of network outages and slowdowns. Minimum 4 Years Ability to communicate effectively, on both a technical and non-technical level, with appropriate Agency staff at all levels, as well as with vendors. Minimum 4 Years Ability to handle multiple projects and deadlines. Salary: The likely salary range is up to $105K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. #CJ APPLY NOW BACK TO OPENINGS

SAN ANTONIO, TX VIEW QUALITY POLICY CONTACT US JOB DETAILS Tier 1 - PT System Administrator Position Details APPLY NOW LOCATION: San Antonio, MD | PT Shift: 6pm - 10pm Weds; 2pm -10pm Thurs-Fri DUTIES AND RESPONSIBILITIES Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software May coach and provide guidance to less-experienced professionals Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH FS POLY REQUIRED DoD 8570 IA Type: IAT Level 1 DoD 8570 CE Certification Requirements: CompTIA A+ CE CompTIA Network+ CE Education: HS/GED w/5 years of experience Bachelors w/0 years of experience Mandatory Skills: Customer service ServiceNow Ticketing System Salary: The likely salary range is up to $60K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. GWGES-0166 #CJ APPLY NOW BACK TO OPENINGS

VIEW QUALITY POLICY CONTACT US JOB DETAILS Customer Facing Senior Manager Position Details APPLY NOW LOCATION: Annapolis Junction, MD | Day Shift: Mon-Fri DUTIES AND RESPONSIBILITIES Leadership and Team Management: Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support. Foster a culture of collaboration, innovation, and continuous improvement within the team. Service Delivery Management: Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services. Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly. Strategic Planning and Execution: Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction. Collaborate with stakeholders to align digital services with business objectives and technological advancements. Technical Expertise and Solution Design: Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange. Stay abreast of industry trends and best practices to recommend and implement innovative solutions. Customer Relationship Management: Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations. Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner. Budget and Resource Management: Manage financial resources, including budget planning and cost control measures. Optimize resource allocation to maximize operational efficiency and service delivery excellence. REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH FS POLY REQUIRED Mandatory Skills: Ability to collaborate effectively across departments and with external stakeholders. Customer focused and result oriented. Demonstrated experience in team leadership, strategic planning, and project management. Excellent communication and interpersonal skills. Senior Level Management. Strong analytical and problem-solving abilities, with a keen attention to detail. Strong technical background with expertise in enterprise IT services. Education: HS/GED and 25 years of experience Bachelors in Information Technology Systems Management or IT/Computer Science and 20 years of experience CompTIA Security+ CE Desired Skills: Information Technology Infrastructure Library (ITIL) V3 knowledge PMP Salary: The likely salary range is up to $164K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. GWGES-0090 #CJ APPLY NOW BACK TO OPENINGS

VIEW QUALITY POLICY CONTACT US JOB DETAILS Accounts Team - SA - Level 2 - Night Shift Position Details APPLY NOW LOCATION: Annapolis Junction, MD | Shifts: Mon-Fri 7 pm-3 am DUTIES AND RESPONSIBILITIES Resolves technical requests from self-service tickets in support of internal and/or outside customers. Creates, deletes, and modifies customer accounts. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns. Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment. Must be able to multi-task and possess good communication and customer service skills. REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH POLY REQUIRED *IAT Level 1 Certification Required* Experience: HS or GED with 15 years of experience Bachelors with 10 years of experience Mandatory Skills: Customer Service Data Entry Microsoft Office Windows Desired Skills: Active Directory ServiceNow Ticketing System Certification (one of the following): CompTIA A+ CE, CompTIA Network+ CE Salary: The likely salary range is up to $105K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. GWGES-0171 #CJ APPLY NOW BACK TO OPENINGS

VIEW QUALITY POLICY CONTACT US JOB DETAILS Systems Administrator III (HPC) Position Details APPLY NOW LOCATION: Annapolis Junction, MD | Monday thru Friday DUTIES AND RESPONSIBILITIES This experience shall include creating, modifying and deleting user accounts, performing system back-ups, and maintaining system configuration files. Individual shall have a fundamental understanding of operating systems and be familiar with either UNIX or NT commands or utilities at the user level. Experience shall include the installation and configuration of hardware, operating systems, and commercial software packages. Individual shall be able to develop and implement enterprise backup/recovery strategies, server configuration and consolidation, and verification of the health and status of the entire IT infrastructure. Individual shall be able to provide support for the enterprise services such as DNS, NFS, e-mail services, security protection mechanisms, and the interoperability of UNIX and NT based systems. REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH POLY REQUIRED Must have a Bachelor’s Degree in Computer Science or related field and have eight (8) years of demonstrable experience in system administration and support of a large client-server based IT enterprise. Or the individual shall have five (5) years of full-time computer science work that can be substituted for the Bachelor’s Degree, and have eight (8) years of demonstrable experience in the system administration and support of a large client-server based IT enterprise. An industry recognized professional certification may substitute as one year experience. Experience shall include installation, configuration, and networking of UNIX and/or NT based platforms. In addition to the above qualifications, SYSTEM ADMINISTRATOR III FOR HPC must have the following qualifications required by the relevant TTO: Installation, configuration, tuning, and support Multi-vendor servers running a plethora of COTS, opensource, and in-house applications to accommodate HPC Division IT support requirements: Multi-vendor servers running Red Hat of SuSe with direct attached, FC SAN storage or SSDs Distributing computing tools such as ReS, LSF, and SLURM HPC farm systems, HPC MPP clustered systems, Front End servers of Special Purpose devices (SPDs) IBM of HP Blade servers with FC/SAS/Network back end Multi-vendor filesystems such as XFS, GPFS and Lustre Pre-Factory testing, Factory testing, System integration and Acceptance testing during the purchase process of the HPS systems Salary: The likely salary range is up to $155K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. *IAT Level II Certification Required* FP-TTO4-4 #CJ APPLY NOW BACK TO OPENINGS

VIEW QUALITY POLICY CONTACT US JOB DETAILS Tier 2 - System Administrator - Level 2 Position Details APPLY NOW LOCATION: Annapolis Junction, MD | Day Shift: Mon-Fri DUTIES AND RESPONSIBILITIES Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. May coach and provide guidance to less-experienced professionals. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure. REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH FS POLY REQUIRED Mandatory Skill: Hardware Remote Assistance Remote Desktop Education: HS/GED w/15 years of experience Bachelors w/10 years of experience CompTIAA+ CE, CompTIA Network+ CE Salary: The likely salary range is up to $144K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. GWGES-0163 #CJ APPLY NOW BACK TO OPENINGS

VIEW QUALITY POLICY CONTACT US JOB DETAILS Tier 2 - System Administrator - Level 1 Position Details APPLY NOW LOCATION: Annapolis Junction, MD | Day Shift: Mon-Fri DUTIES AND RESPONSIBILITIES Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. May coach and provide guidance to less-experienced professionals. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure. REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH FS POLY REQUIRED Mandatory Skill: Hardware Remote Assistance Remote Desktop Education: HS/GED w/10 years of experience Bachelors w/5 years of experience CompTIAA+ CE, CompTIA Network+ CE Salary: The likely salary range is up to $95K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. GWGES-0162 #CJ APPLY NOW BACK TO OPENINGS

VIEW QUALITY POLICY CONTACT US JOB DETAILS Tier 2 - System Administrator - Level 1 Position Details APPLY NOW LOCATION: Annapolis Junction, MD | Day Shift: Mon-Fri DUTIES AND RESPONSIBILITIES Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software May coach and provide guidance to less-experienced professionals Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH FS POLY REQUIRED Mandatory Skills: Hardware Remote Assistance Remote Desktop Education: HS/GED w/15 years of experience Bachelors w/10 years of experience CompTIA Security+ CE Salary: The likely salary range is up to $105K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. GWGES-0142 #CJ APPLY NOW BACK TO OPENINGS

VIEW QUALITY POLICY CONTACT US JOB DETAILS Windows Desktop Engineer - System Administrator - Level 3 Position Details APPLY NOW LOCATION: Annapolis Junction, MD | Day Shift: Mon-Fri DUTIES AND RESPONSIBILITIES Advanced Technical Support: Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. Diagnose and resolve complex hardware and software problems. Perform root cause analysis for recurring issues and implement permanent fixes. System Maintenance and Optimization: Ensure the stability, security, and performance of Windows desktop systems. Apply patches, updates, and configuration changes to maintain compliance and security standards. Incident and Problem Management: Manage and resolve high-priority incidents and problems within SLAs. Document resolutions and create knowledge base articles to improve future support processes. Conduct post-incident reviews to identify improvements. Collaboration and Project Support: Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments. Assist in the design and implementation of new technologies and solutions. Participate in planning and execution of system upgrades and migrations. User Support and Training: Provide guidance and training to Tier 1 and Tier 2 support staff. Assist end-users with complex technical issues and provide advanced troubleshooting. Documentation and Reporting: Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues. Generate reports on system performance, incident resolution, and other metrics as required. This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required. REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH FS POLY REQUIRED Mandatory Skills: Advanced troubleshooting skills and ability to diagnose complex issues. Excellent communication and interpersonal skills Experience with endpoint security solutions. Experience with scripting and automation (e.g., PowerShell). Experience with system imaging, deployment, and management tools (SCCM, MDT). Familiarity with cloud services and integration (e.g., Microsoft Azure). Knowledge of ITIL framework and best practices. Proficiency with Active Directory, Group Policy, and network configurations. Strong documentation and organizational skills. Strong understanding of hardware components, peripheral devices, and drivers. Windows operating systems (Windows 10, Windows 11) and related technologies. Education: HS/GED w/20 years of experience Bachelors w/15 years of experience CompTIA Security+ CE Salary: The likely salary range is up to $164K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. GWGES-0109 #CJ APPLY NOW BACK TO OPENINGS

VIEW QUALITY POLICY CONTACT US JOB DETAILS Splunk Engineer - System Engineer - Level 2 Position Details APPLY NOW LOCATION: Annapolis Junction, MD | DAY SHIFT: Monday thru Friday DUTIES AND RESPONSIBILITIES Ensure the Splunk infrastructure functions properly with PKI-based authentication, corporate authorization services, firewalls, and SSL/TLS communications. Contribute to development and ongoing improvement of industry best practices and standards for maintaining data analytics enterprise technologies. Assist with installing, testing, and deploying hotfixes/patches for Splunk app/product releases to manage enterprise vulnerabilities. Assist with development of knowledge articles, documentation, and work instructions used by the Splunk, server, desktop and Information System Security teams, and Tier 2/3 Help Desk technicians. REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH POLY REQUIRED Mandatory: Experience managing user authentication within Splunk including RBAC/ABAC Strong organizational, communication, and collaboration skills Education: HS/GED and 19 years of experience Bachelors and 14 years of experience Desired Skills: Experience reviewing network, host, and firewall security logs Experience with Splunk Machine Learning Toolkit (MLTK) Experience with scripting languages such as CSS, HTML, JavaScript, and Python Knowledge of RMF, Trellix ePO, NESSUS, SCAP, and vulnerability scanning ServiceNow Ticketing System Shell scripting to automate tasks and manipulate data Certification: CompTIA Security+ CE Salary: The likely salary range is up to $144K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. GWGES-0079 #CJ APPLY NOW BACK TO OPENINGS

VIEW QUALITY POLICY CONTACT US JOB DETAILS Network Engineer Position Details APPLY NOW LOCATION: Annapolis Junction, MD | Day Shift: Mon-Fri DUTIES AND RESPONSIBILITIES Participate in daily network and operational support. Ability to troubleshoot network issues and failures and follow best practices and troubleshooting methodology to quickly assess current situations, find solutions, and implement changes to correct and/or update network topologies to ensure stability and functionality. Provide technical analysis of operational issues and remediations during troubleshooting efforts to ensure documentations and procedures are followed and updated during active events. This includes the ability to report to management. Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate. Work with various stake holders to lead problem solving, evolve system roadmap and take critical decisions. Provide clear communication with regular updates/reports to the management team. Experience working for or with local government, service providers, and/or enterprises customers. Experience in large Data Center or Enterprise/campus designs, architecture, deployment, and configuration with physical and virtual appliances. Experience in networking technologies such as STP, IPSEC / SSLVPN, Routing: VRF, XVLAN, OSPF, BGP and Multi[1]Homed environments. Datacenter Network services including Security, Load Balancing, DNS, etc. at the virtual and physical level. Experience with Cisco and Juniper products Ability to write incident and problem record documentation to support daily efforts. Strong analytical thinking and decision-making skills & highly organized. Strong ability to influence others and build consensus via excellent verbal and written communication skills. Required Skills and Certifications AT Level II certified Understanding of encryption and SSL/TLS technologies and best practices. REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH FS POLY REQUIRED Mandatory Skills: Cisco Routing & Switching Cisco Systems Products Excellent communication and interpersonal skills Experience with monitoring tools and performance tuning. Juniper Networks Products Load balancing Strong analytical and problem-solving abilities, with a keen attention to detail Strong understanding of network protocols, DNS, SSL/TLS, and web security practices. Education: HS/GED w/19 years of experience Bachelors w/14 years of experience CompTIA Security+ CE Salary: The likely salary range is up to $144K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. GWGES-0123 #CJ APPLY NOW BACK TO OPENINGS