LOCATION: Annapolis Junction, MD | Day Shift: Mon-Fri
DUTIES AND RESPONSIBILITIES
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
REQUIREMENTS & EXPERIENCE
TS/SCI CLEARANCE WITH FS POLY REQUIRED
Mandatory Skills:
Hardware
Remote Assistance
Remote Desktop
Education:
HS/GED w/15 years of experience
Bachelors w/10 years of experience
CompTIA Security+ CE
Salary:
The likely salary range is up to $105K. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
GWGES-0142
GWGES-0143