LOCATION: San Antonio, MD | PT Shift: 6pm - 10pm Weds; 2pm -10pm Thurs-Fri
DUTIES AND RESPONSIBILITIES
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
REQUIREMENTS & EXPERIENCE
TS/SCI CLEARANCE WITH FS POLY REQUIRED
DoD 8570 IA Type:Â Â IAT Level 1
DoD 8570 CE Certification Requirements:
CompTIA A+ CE
CompTIA Network+ CE
Education:
HS/GED w/5 years of experience
Bachelors w/0 years of experience
Mandatory Skills:
Customer service
ServiceNow Ticketing System
Salary:
The likely salary range is up to $60K. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
GWGES-0166