System Administrator II – Account Team

LOCATION: Annapolis Junction, MD

Sun - Thurs: 10pm or 3pm – 11pm - Training: M-F 7am-3pm

Tues – Sat: 2pm – 10pm or 3pm – 11pm or 4 pm -12 am - Training M-F 7am-3pm

DUTIES AND RESPONSIBILITIES

• Resolves technical requests from self-service tickets in support of internal and/or outside customers. Creates, deletes, and modifies customer accounts.

• Maintains and updates records and tracking databases.

• Alerts management to recurring problems and patterns.

REQUIREMENTS & EXPERIENCE

TS/SCI CLEARANCE WITH POLY REQUIRED

1. Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.

   
   

2. Must be able to multi-task and possess good communication and customer service skills.

Education:

HS/GED and 15 years of experience

Bachelors and 10 years of experience

IAT Level 1 – CEH, A+, Network+

Mandatory Skills: Customer Service Data Entry Microsoft Office Windows

Desired Skills: Active Directory ServiceNow Ticketing System

GW-2000

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