System Administrator Level 3 (Storage) - MD

LOCATION: Annapolis Junction, MD | Monday thru Friday

Position requires an active TS/SCI with polygraph level clearance. US citizenship is required.

DUTIES AND RESPONSIBILITIES

• Provide support for implementation, troubleshooting and maintenance of IT systems.

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.

• Manage the daily activities of configuration and operation of IT systems.

• Provide assistance to users in accessing and using IT systems.

• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

• Provide support for the escalation and communication of status to agency management and internal customers.

• Optimize system operations and resource utilization and perform system capacity analysis and planning.

• Provide in-depth experience in trouble-shooting IT systems,

• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.

• Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

• Support the design of systems, mission architecture and associated hardware

• Possess a working knowledge and understanding of system. administration interdependencies as part of the Service Oriented Architecture (SOA).

• Analyze and resolve complex problems associated with server hardware, applications and software integration. 

  
  

EXPERIENCE

• Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required. 

• Five (5) years of additional SA experience may be substituted for a bachelor's degree.

REQUIREMENTS

• Position requires an active TS/SCI with polygraph level clearance. US citizenship is required.

• IAT Level II Certification Required.

• Bachelor's degree in a technical discipline from an accredited college or university is required.

Salary:

The likely salary range is up to $180K. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

NK-11-05 - Storage Support