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JOB DETAILS

Trellix ePO System Admin - System Engineer - Level 3

Position Details

LOCATION: Annapolis Junction, MD | Day Shift: Mon-Fri

 

DUTIES AND RESPONSIBILITIES

  • Lead the implementation and deployment of the 1E application across the organization's end user environment.

  • Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.


  • Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.

  • Develop and implement strategies for continual service improvement and security enhancement initiatives.

  • Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.

  • Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.

  • Ensure compliance with IT policies, procedures, and regulatory requirements.

  • Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.

  • Stay current with industry trends and emerging technologies in end user experience management and IT operations.

  • Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.

  • Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration from a programmatic standpoint.

  • Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.


REQUIREMENTS & EXPERIENCE

TS/SCI CLEARANCE WITH FS POLY REQUIRED



Mandatory Skills:

Direct experience in the implementation, administration, and configuration of Trellix ePO in a global enterprise environment

Strong working knowledge of Trellix Endpoint Security (ENS) Product


Education:

HS/GED w/25 years of experience

Bachelors w/20 years of experience

CompTIA Security+ CE


Desired Skills:

Customer focused and result oriented

NetApp OnTap

Strong organizational, communication, and collaboration skills

Trellix Endpoint Removal and Endpoint Storage Scanning Protection




GWGES-0089


#CJ

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