LOCATION: Annapolis Junction, MD | Monday thru Friday
DUTIES AND RESPONSIBILITIES
Serve as Tier 1 and Tier 2 support for configuration, troubleshooting, installation, or removals of Voice and Video endpoints.
Serve as Tier 1 and Tier 2 support for configuration, troubleshooting of user profiles within the Skype for Business application and Active Directory
Responsible for creation, modification, and remove of Voicemail user profiles on the Voice Infrastructure.
Responsible for configuration of the Voice and Video Conferencing Systems
Responsible for responding to security incident reports
Works with customer ticket in the SupportIT ticketing system.
REQUIREMENTS & EXPERIENCE
TS/SCI CLEARANCE WITH POLY REQUIRED
HS/GED and 25 years of experience
Bachelors and 20 years of experience
IAT Level 1 – Security+, Network+
Creative Problem Solving
*IAT Level II Certification Required*