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JOB DETAILS

Telecommunication Technician

Position Details

LOCATION: Annapolis Junction, MD | Monday thru Friday

 

DUTIES AND RESPONSIBILITIES


  • Serve as Tier 1 and Tier 2 support for configuration, troubleshooting, installation, or removals of Voice and Video endpoints.

  • Serve as Tier 1 and Tier 2 support for configuration, troubleshooting of user profiles within the Skype for Business application and Active Directory

  • Responsible for creation, modification, and remove of Voicemail user profiles on the Voice Infrastructure.

  • Responsible for configuration of the Voice and Video Conferencing Systems

  • Responsible for responding to security incident reports

  • Works with customer ticket in the SupportIT ticketing system.




REQUIREMENTS & EXPERIENCE

TS/SCI CLEARANCE WITH POLY REQUIRED



HS/GED and 25 years of experience

Bachelors and 20 years of experience

IAT Level 1 – Security+, Network+


Mandatory Skills:

Communication Skills

Creative Problem Solving





*IAT Level II Certification Required*


GW-001

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