Dish Antenna

Subject Matter Expert V

Job Description:  This Subject Matter Expert (SME) position supports the back-end of a next generation end user environment that combines a standard modern Windows based Desktop and Office Automation, with Unified Communications through a virtual environment.  It brings improvements to desktop reliability, security, efficiency, and performance.  With tools for creating, connecting, and collaborating, this environment allows managers, engineers, analysts, and other user groups to focus on their job, while this program provides the necessary IT support to include a focus on the various Citrix elements.
Responsibilities and Qualifications:
• Citrix Subject Matter Expert using system engineering and SQL experience
• Assists with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, and design/development
• Provides application configuration and functional use of either Java, J2EE and web services, or PeopleSoft applications.
• Hands on involvement with the implementation, integration, and maintenance efforts of an information systems architecture relating to the Citrix environment in both Windows and UNIX/Linux/Solaris systems
• Works with the back-end application developers and DBA’s to effectively integrate applications into virtual desktop infrastructure. 
• Must be a self-starter and team player that is able to work several high priority tasks concurrently, while maintaining a professional attitude
• Must demonstrate initiative to move beyond status quo, i.e.  recommending improvements and ways to optimize systems
• Must be able to multi-task at times, working several high priority tasks concurrently.  The ability to interface in a professional manner with non-technical customers is important.  Initiative, communicating, and listening are important to the success of the associated mission
Some Key Skills & Experience Include: 
• In-depth experience with XenApp and at least some these other Citrix elements ( Citrix XenDesktop, NetScale Appliance, Profile Manager, Citrix Provisioning Server, Citrix Web interface,  Citrix PNA/Receiver)
• Experience with Windows Server 2008R2, SQL Server security/mirroring/development/administrating/clustering, VMware (including ESX/ESXi server and VSphere), Active Directory (AD), Microsoft App-V, Solaris 8 and 10, Centrify, and Secure Global Desktop (SGD); and must be able to use command line
• Solid Java developer with hands-on experience analyzing, developing and maintaining large scale, mission critical applications in Windows and Unix virtual environments. 
Customer Minimal Education/Experience Requirements: Doctorate plus 8 years ,OR Master’s plus 10 years, OR Bachelor’s plus 12 years,  OR Associate’s plus 15 years, OR H.S./GED plus 20 years
To qualify, candidate must also meet these basic qualifications: 
• Must be open to the possibility of travel (CONUS & OCONUS), anticipate less than 5%.
• Must be available for on-call support.
• Must currently have and be able to maintain a TS/SCI Clearance with Poly
• One of the following DoD approved certifications is required to meet the category/level IAT-2 (DoD 8570) requirement for this position: Security+ CE, GSEC, SSCP, CCNA-Security, CISA, CISSP (or Associate), CASP+ CE, GCIH, GCED, CCNP Security, CySA+, GICSP, or CND.

VM EXPERIENCE Position

• Provide support for implementation, troubleshooting, and maintenance of IT systems.  Experience building, patching and maintaining servers both physical and virtual.  An understanding of Cloud Infrastructure Services or Infrastructure as a Service (IaaS) is necessary. 
• Provide system support services for Virtual Machines (VM's) and images (scripting, image maintenance, system configuration and automation)
• Establish automated workflows through PowerShell scripting and Task Sequence for creating and deploying cloud images.
• Ensure VMs and images are reporting to corporate tools (SCCM, ePO, etc)
• Ensure systems are kept in required configuration profile, including: patch maintenance, changes as required by evolvement of production environments, updating software and software configurations
• Maintain up to date system documentation for all responsible systems
• Troubleshoot systems identifying hardware, software and procedural issues.
• Respond to internal trouble ticket system requests:
       o Respond promptly and courteously to engineering requests for assistance, take ownership and ensure resolution of tickets in a timely manner.
       o Determine the nature of the problem being reported
       o Initiate the action necessary to resolve the problem
       o Document all communication to and from customers
       o Ensure follow-up on outstanding service issues
• Implement plans for deploying new services in a highly available and automated environment
• Be a proactive member of team looking for improvements in technologies and efficiencies
• Assume other duties/projects as they arise and be responsive to the needs of the department
• Provide weekly status report on activities completed in the last week and current projects.
Required Skills:      
• Mid-level to Senior Linux systems in the areas of system administration, troubleshooting, integration, shell scripting, and development. (i.e. Task Sequence, SCCM, ePO, PowerShell scripting and configuring/maintaining DNS)
• Experience with VMWare and supporting a virtual infrastructure
• Experience with Cloud infrastructure Services or Infrastructure as a Service (IaaS)
Nice-to-have-Skills
• Experience with configuration management and development environments such as: git, subversion, or Jenkins
• Experience with any of the following: JIRA, Nagios, Python, Puppet, YUMRpo, Ansible Tower, and/or ILOM
• Experience with Red Hat OpenStack Platform (OSP)
• Experience with Windows System Administration
To qualify, candidate must also meet these basic qualifications: 
• Must currently have and be able to maintain a TS/SCI Clearance with Poly
• One of the following DoD approved certifications is necessary to meet the category/level IAT-2 (DoD 8570) requirement for this position:  Security+ CE, GSEC, SSCP, GICSP, CSA+, CCNA-Security, CCNP Security, CISA, CISSP (or Associate), CASP, GCIH, or GCED.
• Must be available for on-call support.
• Must be open to the possibility of travel (CONUS & OCONUS), anticipate less than 5%.
Required Education & Related Experience:  High School/GED + 9 years OR Associates + 7 years OR Bachelors + 5 years OR Masters + 3 years OR Doctorate + 1 year

 

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