Service Engineer II

Reston, VA | Redmond, WA | Elkridge, MD

2-4 years of experience diagnosing/debugging faults in complex online services

• Demonstrated experience diagnosing/debugging faults in complex services or distributed systems

• Working knowledge of enterprise network gear including routers, switches, and load balancers.

• Working knowledge of enterprise routing protocols and IP sub-netting

• Experience using common diagnostic tools like Netmon, WinDBG and Wireshark

• Experience with PowerShell, SQL, and Python scripting

• Able to diagnose and mitigate faults

• Able to identify and drive recovery levers with feature teams

• Able to communicate effectively through written and oral English

• Able to interact with external customers and partners on behalf of Microsoft

• Ability to perform work under continuous deadline pressure

• Hold active TS/SCI security clearance with a full-scope polygraph fully adjudicated by the designated agency.

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Day Shift - (Mon-Fri 8am-5pm) - Reston, VA

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Night Shift - (Mon-Fri 8h) - Redmond, WA

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Night Shift - (Night M-F) - Elkridge, MD

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