Service Engineer I

Redmond, WA | Reston, VA

Strong college hire or 1-2 years of experience in service operations

• Demonstrated experience diagnosing/debugging faults in complex services or distributed systems

• Working knowledge of enterprise network gear including routers, switches, and load balancers.

• Working knowledge of enterprise routing protocols and IP sub-netting

• Experience using common diagnostic tools like Netmon, WinDBG and Wireshark

• Experience with PowerShell, SQL, and Python scripting

• Able to diagnose and mitigate faults • Able to identify and drive recovery levers with feature teams

• Able to communicate effectively through written and oral English

• Able to interact with external customers and partners on behalf of Microsoft

• Ability to perform work under continuous deadline pressure

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Hold active TS/SCI security clearance with a full-scope polygraph fully adjudicated by the designated agency.

Reston, VA - location hours - Weekends Sat. and Sunday 12-hours shift and Monday/Tuesday 8-hour shift.

Redmond, WA - location hours - Day Shift Mon-Fri 8-hour shift.

*​​GC3*