Service Engineer I

Redmond, WA | Elkridge, MD

Strong college hire or 1-2 years of experience in service operations

• Demonstrated experience diagnosing/debugging faults in complex services or distributed systems

• Working knowledge of enterprise network gear including routers, switches, and load balancers.

• Working knowledge of enterprise routing protocols and IP sub-netting

• Experience using common diagnostic tools like Netmon, WinDBG and Wireshark

• Experience with PowerShell, SQL, and Python scripting

• Able to diagnose and mitigate faults • Able to identify and drive recovery levers with feature teams

• Able to communicate effectively through written and oral English

• Able to interact with external customers and partners on behalf of Microsoft

• Ability to perform work under continuous deadline pressure

• Hold active TS/SCI security clearance with a full-scope polygraph fully adjudicated by the designated agency.

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Weekend Shift - (Sat -Tu) -- Redmond, WA

Night Shift - (M-F 8h) -- Redmon, WA

Day Shift - (M-F 8h) -- Reston, VA

Night Shift (Mon-Fri 8 hrs) -- Elkridge, MD

Day Shift - (M-F 8h) -- Redmond, WA