Help Desk - Telephony - VTC Scheduler
Interpret requests from customers and schedule their conference using Cisco conferencing configuration tools. Answer first-in/first-out phone calls from customers to answer questions or solve problems. Collaborate with team members to provide the best overall customer experience. Communicate essential conferencing information to customers both verbally and written format.
Must meet contract level requirements for appropriate position. Experience with fast-paced environment receiving requests and phone calls from customers.
Experience working independently, or in a team environment to provide the best experience for customers.
Experience with ticketing systems.
Good analytical and problem solving skills to find and correct issues during customer’s conference.
Good interpersonal skills to interact with customers and team members.
Strong communication skills both written and verbal since there is extensive communications with all levels of customer from office managers to high-ranking military and customers at multiple agencies.
Immediate long term position. (Day shift, Monday thru Friday. 10am-6pm - after initial training period.)
REQUIRES ACTIVE TS/SCI CLEARANCE WITH POLY