ENTERPRISE IT SERVICE CENTER - ACCOUNTS
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. This position will include account creation, modification, and deletion responsibilities.
Must meet contract level requirements for appropriate position. In addition, position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. Experience in ticket management system like Remedy is a plus. Unix experience is not required, but is a plus. (Candidate MUST be able to do day shift training Mon-Fri 7am – 3pm for their first 1-3 months on contract.)
Early day shift/Saturdays (Tuesday thru Saturday 6am – 2pm)
Midnight/Saturdays (Tuesday thru Saturday 11pm-7am)
Early Day Shift/ Sundays (Sunday thru Thursday 6am – 2pm)
Swing Shift/ Saturdays (Tuesday thru Saturday 2pm-10m or 3pm-11pm); OR Wednesday thru Saturday 12pm-10pm)