Digital Services - DSOC - Accounts
Fort Meade, MD
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. This position will include account creation, modification, and deletion responsibilities.
Candidate MUST complete training during the first several months on contract, for this position. Dayshift training is required.
Must meet contract level requirements for appropriate position. In addition, position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. Experience in ticket management system like Remedy is a plus. Unix experience is not required, but is a plus.
Swing Shift (Includes Saturday) Tuesday - Saturday [2pm-10pm] or [3pm-11pm]) --- OR 4 10-hour shifts [12pm-10pm] or [1pm-11pm]
Swing Shift (Includes Sunday) Sunday - Thursday [2pm-10pm] or [3pm-11pm] --- OR 4 10-hour shifts [12pm-10pm] or [1pm-11pm]
Day Shift Monday - Friday [10am-6pm] *1 year experience minimum*
REQUIRES ACTIVE TS/SCI CLEARANCE WITH POLY