Father and Son

Digital Services- Desktop Services  Engineer

The ideal Desktop Engineer candidate will have:

• Performing remote enterprise operating system upgrade and troubleshooting associated issues

• Deployment experience of security patches for enterprise systems

• Expertise as a systems administrator with Microsoft Windows 10 operating system and Office 2016 or later applications include tier 3 troubleshooting, issue resolution and customer service

Position duties and responsibilities include

• Independently provides technical interpretation and solutions in the management of networks, software, configurations, and architectures

• Troubleshoots system software specific issues

• Performs software installations and upgrades to operating systems and layered software packages

• Ensures workstation/server data integrity by implementing standard software solutions

• Conducts software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines

• Ensures that performance and security of computers meet the needs of network users

Must meet contract level requirements for appropriate position.  Qualifications:

2 years’ experience plus bachelor’s degree or equivalent combination of experience and education.

Monitors, tests and troubleshoots hardware and software IA problems pertaining to the network environment. Recommends and schedules IA related repairs to include performing IA related customer support functions such as installation, configuration, troubleshooting, customer assistance, in response to customer requirements for the network environment (NE). Analyzes patterns of non-compliance and identifies vulnerabilities resulting from a departure from the implementation plan or that were not apparent during testing.