Sys Admin 0- Tier 1 Help desk (Day)

LOCATION: Annapolis Junction, MD | Day Shift: M- F 10- 6pm

DUTIES AND RESPONSIBILITIES

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

• May coach and provide guidance to less-experienced professionals

• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

REQUIREMENTS

REQUIRES TS/SCI CLEARANCE WITH POLY

HS & 5 years or BS & 0 years

No cert required to start – have 6 months to obtain IAT Level 1