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JOB DETAILS

Sys Admin 1 - Tier 1 Help desk - Day Shift

Position Details

LOCATION: Annapolis Junction, MD | Shift: Friday – Monday 8pm-6am

 

DUTIES AND RESPONSIBILITIES

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

  • May coach and provide guidance to less-experienced professionals.

  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.

  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.


REQUIREMENTS

REQUIRES TS/SCI CLEARANCE WITH POLY


Education:

HS/GED w/10 years of experience

Bachelors' w/5 years of experience


Mandatory Skill:

Customer Service


Salary:


The likely salary range is up to $93k. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.


GWGES-0186


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