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JOB DETAILS

Sys Admin 0 - Tier 1 Help desk - Day Shift

Position Details

LOCATION: Annapolis Junction, MD | Day Shift: M-F 10am-6pm

 

DUTIES AND RESPONSIBILITIES

  • Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.

  • Provides user notification of receipt of Web- or email-submitted requests.

  • Logs and tracks inquiries using service request management database and maintains history records and related documentation.

  • Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.


REQUIREMENTS

REQUIRES TS/SCI CLEARANCE WITH POLY


Must meet contract level requirements for appropriate position. In addition, 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel is a plus. Experience in ticket management system like Remedy is a plus. Unix experience is not required but is a plus.


0 years of related experience + a BS degree (or 5 additional years)


Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I.


Vacancy Identifier

GW-230605D350058SA0

GW-230605D350047SA0

GW-230605D350066SA0

GW-230605D350082SA0

GW-230605D350070SA0

GW-230605D350096SA0

GW-230605D350113SA0

GW-230109D350021SA0

GW-230331D350016SA0


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