LOCATION: Annapolis Junction, MD | Shift: Friday – Monday 8pm-6am
DUTIES AND RESPONSIBILITIES
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
May coach and provide guidance to less-experienced professionals.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
REQUIREMENTS
REQUIRES TS/SCI CLEARANCE WITH POLY
Education:
HS/GED w/10 years of experience
Bachelors' w/5 years of experience
Mandatory Skill:
Customer Service
Salary:
The likely salary range is up to $93k. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
GWGES-0186