LOCATION: Annapolis Junction, MD | Day Shift: Mon-Fri
DUTIES AND RESPONSIBILITIES
Leadership and Team Management:
Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
Foster a culture of collaboration, innovation, and continuous improvement within the team.
Service Delivery Management:
Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
Strategic Planning and Execution:
Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
Collaborate with stakeholders to align digital services with business objectives and technological advancements.
Technical Expertise and Solution Design:
Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
Customer Relationship Management:
Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
Budget and Resource Management:
Manage financial resources, including budget planning and cost control measures.
Optimize resource allocation to maximize operational efficiency and service delivery excellence.
REQUIREMENTS & EXPERIENCE
TS/SCI CLEARANCE WITH FS POLY REQUIRED
DoD 8570 IA Type: IAT Level 2
DoD 8570 CE Certification Requirements:
CompTIA Security+ CE
Education:
HS/GED w/25 years of experience
Bachelors w/20 years of experience
CompTIA Security+ CE
Mandatory Skills:
Ability to collaborate effectively across departments and with external stakeholders
Customer focused and result oriented
Demonstrated experience in team leadership, strategic planning, and project management
Excellent communication and interpersonal skills
Senior Level Management
Strong analytical and problem-solving abilities, with a keen attention to detail
Strong technical background with expertise in enterprise IT services
Desired Skills:
Information Technology Infrastructure Library (ITIL) V3 knowledge
PMP
The likely salary range is up to $163K. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
GWGES-0090