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Service Engineer Lead

Position Details

LOCATION: Reston, VA | MID SHIFT: Monday - Friday | WE Day S, SU 12; Day M, T 8

  • 6+ years of experience diagnosing/debugging faults in complex online services .

  • Hold active TS/SCI security clearance with FS polygraph fully adjudicated by the designated agency. 


  • Demonstrated ability to lead teams while performing on-shift individual contributor work .

  • Ability to identify and script automatable problems, perform work with efficiency in mind.

  • Demonstrated experience diagnosing/debugging faults in complex services or distributed systems .

  • Working knowledge of enterprise network gear including routers, switches, and load balancers. 

  • Working knowledge of enterprise routing protocols and IP subnetting .

  • Experience using common diagnostic tools like Netmon, WinDBG and Wireshark .

  • Experience with PowerShell, SQL, and Python scripting.

  • Able to diagnose and mitigate faults.

  • Able to identify and drive recovery levers with feature teams.

  • Able to communicate effectively through written and oral English .

  • Able to interact with external customers and partners on behalf of Microsoft. 

  • Ability to perform work under continuous deadline pressure .

GC3-VA-L-31 - Livesite

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