LOCATION: Reston, VA | MID SHIFT: Monday - Friday | WE Day S, SU 12; Day M, T 8
6+ years of experience diagnosing/debugging faults in complex online services .
Hold active TS/SCI security clearance with FS polygraph fully adjudicated by the designated agency.
DUTIES AND RESPONSIBILITIES
Demonstrated ability to lead teams while performing on-shift individual contributor work .
Ability to identify and script automatable problems, perform work with efficiency in mind.
Demonstrated experience diagnosing/debugging faults in complex services or distributed systems .
Working knowledge of enterprise network gear including routers, switches, and load balancers.
Working knowledge of enterprise routing protocols and IP subnetting .
Experience using common diagnostic tools like Netmon, WinDBG and Wireshark .
Experience with PowerShell, SQL, and Python scripting.
Able to diagnose and mitigate faults.
Able to identify and drive recovery levers with feature teams.
Able to communicate effectively through written and oral English .
Able to interact with external customers and partners on behalf of Microsoft.
Ability to perform work under continuous deadline pressure .