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Service Engineer II - Redmond, WA

Position Details

LOCATION: Redmond, WA EVENING SHIFT: S, Su 12hrs NIGHT SHIFT: Thu, Fri 8hrs


  • SE-I skillset, plus: 2-4 years of experience diagnosing/debugging faults in complex online services.

  • Hold active TS/SCI security clearance with a full-scope polygraph fully adjudicated by the designated agency.


  • Demonstrated experience diagnosing/debugging faults in complex services or distributed systems.

  • Working knowledge of enterprise network gear including routers, switches, and load balancers.

  • Working knowledge of enterprise routing protocols and IP sub-netting.

  • Experience using common diagnostic tools like Netmon, WinDBG and Wireshark.

  • Experience with PowerShell, SQL, and Python scripting.

  • Able to diagnose and mitigate faults .

  • Able to identify and drive recovery levers with feature teams.

  • Able to communicate effectively through written and oral English.

  • Able to interact with external customers and partners on behalf of Microsoft.

  • Ability to perform work under continuous deadline pressure.


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