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Service Engineer I - Elkridge, MD

Position Details

LOCATION: Elkridge, MD | DAY SHIFT: Monday-Friday, S, SU 12


Strong college hire or 1-2 years of experience in service operations.

Hold active TS/SCI security clearance with FS polygraph fully adjudicated by the designated agency.


  • Demonstrated experience diagnosing/debugging faults in complex services or distributed systems

  • Working knowledge of enterprise network gear including routers, switches, and load balancers.

  • Working knowledge of enterprise routing protocols and IP sub-netting

  • Experience using common diagnostic tools like Netmon, WinDBG and Wireshark

  • Experience with PowerShell, SQL, and Python scripting

  • Able to diagnose and mitigate faults • Able to identify and drive recovery levers with feature teams

  • Able to communicate effectively through written and oral English

  • Able to interact with external customers and partners on behalf of Microsoft

  • Ability to perform work under continuous deadline pressure

GC3- EL-L-17 - Livesite

GC3-EL-L-11 - Livesite

GC3-EL-L-02b -Livesite

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