LOCATION: Elkridge, MD | NIGHT SHIFT: Monday-Friday | MID SHIFT: Monday-Friday
Strong college hire or 1-2 years of experience in service operations.
Hold active TS/SCI security clearance with FS polygraph fully adjudicated by the designated agency.
KNOWLEDGE, SKILLS & ABILITIES
Demonstrated experience diagnosing/debugging faults in complex services or distributed systems
Working knowledge of enterprise network gear including routers, switches, and load balancers.
Working knowledge of enterprise routing protocols and IP sub-netting
Experience using common diagnostic tools like Netmon, WinDBG and Wireshark
Experience with PowerShell, SQL, and Python scripting
Able to diagnose and mitigate faults
Able to identify and drive recovery levers with feature teams
Able to communicate effectively through written and oral English
Able to interact with external customers and partners on behalf of Microsoft
Ability to perform work under continuous deadline pressure