Service Engineer I

Position Details

LOCATION: Reston, VA SHIFT: Saturday/Sunday - 12 Hours | Monday/Tuesday - 8 Hours

LOCATION: Redmond, WA DAY SHIFT: Monday - Friday - 8 Hours


Strong college hire or 1-2 years of experience in service operations.

Hold active TS/SCI security clearance with a full-scope polygraph fully adjudicated by the designated agency.


  • Demonstrated experience diagnosing/debugging faults in complex services or distributed systems

  • Working knowledge of enterprise network gear including routers, switches, and load balancers.

  • Working knowledge of enterprise routing protocols and IP sub-netting

  • Experience using common diagnostic tools like Netmon, WinDBG and Wireshark

  • Experience with PowerShell, SQL, and Python scripting

  • Able to diagnose and mitigate faults • Able to identify and drive recovery levers with feature teams

  • Able to communicate effectively through written and oral English

  • Able to interact with external customers and partners on behalf of Microsoft

  • Ability to perform work under continuous deadline pressure