LOCATION: Fort Meade, MD
REQUIRES TS/SCI CLEARANCE WITH POLY
Candidate MUST complete training during the first several months on contract, for this position. Dayshift training is required.
Must meet contract level requirements for appropriate position. In addition, position requires a minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. Experience in ticket management system like Remedy is a plus. Unix experience is not required but is a plus.
DUTIES & RESPONSIBILITIES
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database and maintains history records and related documentation.
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
This position will include account creation, modification, and deletion responsibilities.
AVAILABLE EVENING SHIFTS
Monday thru Friday - 9am-5pm or 10am-6pm
Tuesday thru Saturday - 2-10pm or 3-11pm