LOCATION: Annapolis Junction, MD | Monday thru Friday
Position requires an active TS/SCI with polygraph level clearance. US citizenship is required.
DUTIES AND RESPONSIBILITIES
Provides tier 2 and 3 system support. Assists by providing large scale computer systems for hardware failures and applicable optimizations. Additionally, provide management of board processes which include on-site and off- site depot coordination, troubleshooting and fault isolations.
Provide system assembly, maintenance, troubleshooting and shipping.
Provide system and component assembly, disassembly, unit testing, life cycle support, transition to operations.
Assist with software upgrades.
Assist with software maintenance teams to troubleshoot software defects.
Support software AG upgrades
Monitor operational capability of large-scale computer systems and the health of systems using provided tools. Includes power, cooling and applications.
Watch status screens to detect hardware or application failures that reduce processing capability.
Alert appropriate support personnel when alert detected. Record their timeframes.
Provide daily pass-down reports to next shift and management.
Interface with facilities personnel to assure continuous system operation.
Track daily metrics and provide monthly status report.
Report all SW problems to appropriate teams.
Provide daily progress/status reports by shift to appropriate personnel.
Assist with improving requalification test and processes to improve systems stability and longevity.
Participate with familiarization training and other forms of training as required to support operational systems.
Participate with team meetings to ensure integration planning and maintenance implementation to meet requirements.
EXPERIENCE
Desired skills of troubleshooting and fault isolation, multitasking, IT hardware repair, and working in a team environment
REQUIREMENTS
Position requires an active TS/SCI with polygraph level clearance. US citizenship is required.
DoD 8570 IAT II level certification.
Minimum five (5) years of demonstratable experience with integrating, installing, configuring, upgrading, compiling and supporting COTS/GOTS software in a heterogeneous operation system environment or thirteen (13) years minimum experience in lieu of degree.
Salary:
The likely salary range is up to $145K. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
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