mixed-team-of-software-engineers-brainstorming-ide-2022-01-18-15-36-06-utc-min.jpg
JOB DETAILS

DSOC-Tier 2 - Remote Support

Position Details

LOCATION: Fort Meade, MD

 

REQUIREMENTS & RESPONSIBILITIES

Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.

Troubleshoots problems and applies resolutions remotely. Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc.


Must meet contract level requirements for appropriate position. Candidate's experience should include a minimum of 3 years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages.


TS/SCI CLEARANCE WITH POLY REQUIRED


  • Use/Knowledge of a Ticketing system, such as SupportIT and ServiceNow is a plus

  • Computer hardware architecture knowledge

  • Must have software installation and troubleshooting experience

  • Microsoft Exchange knowledge and troubleshooting

  • Use/knowledge Microsoft Office Applications

  • Use/knowledge of Active Directory

  • Use/knowledge Network and Internet Applications and Protocols

  • Must possess good communication and customer service skills.

  • Candidate must be a team player and have the ability to work in a fast-paced environment

  • Must be able to multi-task and adapt to a dynamic work environment.

  • Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I.


SHIFTS

System Admin 2

GW-220822D440043

Tuesday thru Saturday - 6am-2pm or Wednesday thru Saturday - 6am-4pm

4 10-hour shifts

System Admin 1

GW-220822D440006

GW-220822D440029

  • Monday thru Friday - 7am-3pm

System Admin 1

GW-220822D440039

GW-220822D440053

  • Monday thru Friday - 7am-3pm

System Admin 1

GW-220822D440070

GW-220822D440072

  • Monday thru Friday - 9am-5pm