Customer Service Specialist II

LOCATION: MENSANDS, NY

DUTIES AND RESPONSIBILITIES

As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

Takes and processes transactions by telephone, internet and correspondence from customers and representatives.

Enters and maintains database records of customer profiles and prepares and maintains status reports.

REQUIREMENTS & EXPERIENCE

• High School Diploma or GED

• 2+ years of customer service experience

• Strong Microsoft Office skills (Word, Excel, PowerPoint)

• Strong telephone and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multi-task and manage time effectively

• Hybrid and on-site at Riverview Center, Menands, NY

• US Citizenship Required