Accounts Team - SA - Level 1 - Mid Shift

LOCATION: Annapolis Junction, MD | Shifts: Mon-Fri 11 am-7 pm

DUTIES AND RESPONSIBILITIES

• Resolves technical requests from self-service tickets in support of internal and/or outside

  customers.

• Creates, deletes, and modifies customer accounts.

• Maintains and updates records and tracking databases.

• Alerts management to recurring problems and patterns.

• Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced

  environment.

• Must be able to multi-task and possess good communication and customer service skills.

  
  
  
  

REQUIREMENTS & EXPERIENCE

TS/SCI CLEARANCE WITH POLY REQUIRED

*IAT Level 1 Certification Required*

Experience:

HS or GED with 15 years of experience

Bachelors with 10 years of experience

Mandatory Skills:

Microsoft Office Suite

Systems Administration

Desired Skills:

Customer Service / Support

Helpdesk Support

Linux

SupportIT

UNIX

Certification (one of the following):

CompTIA A+ CE, CompTIA Network+ CE

Salary:

The likely salary range is up to $93K. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

GWGES-0173

#CJ